Return and Refund Policy

Thank you for shopping with Fast Track Golf Carts! We take pride in the quality and craftsmanship of our products, including golf carts, UTVs, ATVs, and accessories. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, our refund and returns policy will guide you through a smooth and easy process.

Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

• Unused and in the same condition that you received it.

• In its original packaging.

• Accompanied by the receipt or proof of purchase.

Please note that customized or personalized items may not be eligible for return due to their nature. However, exceptions may be made if the product is defective or does not match the description provided.

Non-Returnable Items
Certain items cannot be returned, such as:

• Customized or personalized products

• Sale items (only regular-priced items are eligible for a refund)

• Products that have been used or altered

If you have any questions about whether your item qualifies for return, please feel free to contact us.

Process for Initiating a Return
To initiate a return, please follow these steps:

1. Contact Us
   Reach out to our customer service team at contact@fasttrackgoldcarts.com or call us at +1 (719) 403 8077 to notify us of the return. Provide your order number and reason for the return.

2. Return Authorization
   We will provide you with a Return Authorization Number (RAN) and return shipping instructions. Please note that returns without a valid RAN may not be accepted.

3. Ship the Product
   Securely pack the item in its original packaging and include your proof of purchase. You will be responsible for the return shipping costs, which are non-refundable. We recommend using a trackable shipping service to ensure the safe return of your product.

4. Receive Your Refund
   Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.

Restocking Fee
A restocking fee of 10% may apply to certain returned items. This fee covers the cost of processing the return and restocking the product. You will be informed if a restocking fee applies to your return.

Refund Processing
Once your return is approved, the refund will be processed and a credit will be issued to your original payment method. Please note the following:

• Refunds are typically processed within 7-10 business days after the returned product is inspected.

• Partial refunds may apply for items that are returned damaged, missing parts, or not in their original condition.

Exchanges
We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we’re happy to facilitate an exchange for the same item. Please contact us to begin the exchange process.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.

Shipping Costs
You are responsible for covering your return shipping costs. These costs are non-refundable. If a refund is issued, the return shipping costs will be deducted from the refund.

Questions?
If you have any questions regarding our Refund and Returns Policy or need assistance with the return process, please don’t hesitate to contact us. Our customer service team is here to ensure your satisfaction.

Contact Information for Returns and Refunds
Phone: + ( 772) 207- 9455
Email: contact@fasttrackgoldcarts.com
Address: 22500 County Road 10, Fort Morgan, CO 80701

Thank you for choosing Fast Track Golf Carts. We are committed to ensuring a seamless and positive experience for every customer.